Business Value & Benefits
The range and sophistication of the facilities provided make the system simple, flexible and highly targetable. The ability to trace and analyse activity has delivered significant improvements in efficiency as well as proof of service. The GPS facility, coupled to the emergency button on each handset has already proved its value in improving staff and public safety, allowing rapid response to incidents, more accurate locational information and more effective use of officers in response.
The ability to create designated “geofenced” areas means that transient congestion hotspots can be targeted, activity levels on specific streets recorded and even the preferred location
for coffee breaks becomes a matter of record. Safety can be further enhanced by an automated “loneworker” function that watches over staff and automatically alerts the control centre if assistance is required. Enforcement officers can also use their handset to perform certain tasks, such as opening car park barriers in an emergency.
The improvements in overall efficiency and staff safety have been so significant that Parking Services have extended their system to two further remote areas, centrally controlled via the IP
network and now uses almost fifty handsets. Meanwhile, the second voice slot on the Parking Services network has been utilised by the Borough’s Facilities Department, providing them
with a cost effective solution with similar but independent central control benefits, enabling internal couriers to ensure prompt delivery of time-sensitive materials, refuse collection and road
maintenance departments to improve efficiency, minimising congestion associated with road repairs.