The Healthcare sector is highly dependent on 24/7 radio communications, generally requiring access for multiple users and diverse applications, often in mission critical situations, such as medical specialists, major incident control, security, portering, housekeeping, maintenance and parking management – all with requirements for different levels of sophistication and peaks in demand. Even something as apparently simple as parking management can become a critical, life-threatening situation if access is impeded. Likewise, effective and efficient deployment of porters is crucial to ensuring that patients get to where they need to be when they need to be there, so that neither patients nor medical staff are kept waiting unnecessarily.
But this long standing reliance on radio communications means that many healthcare operators are employing legacy systems, often using bespoke handsets and equipment. These systems are no longer state of the art, seldom offer current levels of reliability, coverage and performance, are increasingly expensive and difficult to repair and the replacement handsets, if you can find them, are reaching extortionate prices. Healthcare organisations need to replace these incumbent proprietary systems, investing in the latest, fit for purpose communications systems technology, capable of delivering current levels of 24/7 service and that will pay for itself in less than three years.
As an example, Capcom specify a porter paging system which has an integrated 24/7 GPS tracking system so that you can always be confident that you know the exact location of the nearest porter, ensuring optimum tasking, maximising efficiency and minimising costs. It is a huge step forward over existing systems.
The key challenge in the Healthcare sector is to integrate radio communications into the organisation’s central communications system so that the available information can be accessed and employed. Capcom has a successful track record of achieving exactly that, using the SPŌK integrated, multi-application system to deliver exceptional integration, reliability and ease of use, helping complex healthcare organisations and facilities operate more responsively and efficiently.