- Modern, fully equipped Technical Support Centre in-house.
- Highly experienced, manufacturer-trained engineers all accredited with CSCS cards.
- Standard support contracts include all parts and labour.
- Contracts have specified on-site response times – tailored to customers’ needs.
- Contract customers are given priority over ad hoc repairs.
- In-house facilities to carry out warranty repairs – saving customers’ system down-time and minimising costs.
- If on-site repair is not possible, we will provide loan equipment until we can return the repaired equipment to our customer.
- Repaired on-site equipment has an annual inspection as part of the customer’s Support and Maintenance Contract.
- Full historical record of visits and repairs for auditing purposes.
- After-care support for all products.
